Organization should maintain performance and decision-making discipline

Organizations can maintain performance discipline by:

1. Selecting metrics - best to use a balanced scorecard that incorporate trailing and leading indicators, quantitative and qualitative indicators
2. Setting review rhythm - for example all company quarterly updates, monthly senior management meetings, regular one-one-ones with key stakeholders
3. Ongoing monitoring of metrics
4. Discussing the metrics and making decisions to change the course

A prerequisite for performance discipline is the decision-making discipline, thanks to which the organization can act upon metrics. To have a good decision-making discipline an organization must:

• Be able to make decision with only a few critical factors without the need to get all the data
• Recognize options and their consequences
• Put those options under discussion with different perspectives with focus on benefits and risks